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FAQ’S On Label Order

Labels can be quite technical, and things that may be every day to us are often new for our clients. We’ve covered some of the common q

uestions our clients ask here.

If you can’t find the answer you are looking for here or would like more information please contact us. We’d be happy to help.

Printing FAQ’s

What’s the difference between “process” and “spot” colour printing?

Process printing uses the four colours of cyan, magenta, yellow and black (CMYK). A combination of these colours are printed in layers which combine to create images and a broad range of colours. Whereas spot colour printing uses a pre-mixed ink to print the desired colour as one layer. Spot colours are often used for text, block colour areas and simple graphics. The Pantone Matching System (PMS) is frequently used for spot colours. It is the worldwide colour matching standard that ensures consistency of colour across multiple print applications.

Should my labels be flexo or digital printing?

This really depends on the exact specifications of your label requirement, which we would be happy to discuss during an expert consultation.

Whilst there is no simple answer, each technology has benefits that make it more suited to particular types of work. Digital is ideal for small runs and in particular small runs of multiple varieties (for example one candle label design across a range of different scents).

Printing plates aren’t required so the preparation cost of the job is reduced. Flexo is suited to larger runs and some specialist applications. Whilst printing plates are required for flexo, it is more efficient and cost effective than digital on larger runs.

LABEL SPECIFICATIONS FAQ’S

What does pressure sensitive label mean?

Pressure sensitive labels is another term for self-adhesive labels, which is the kind of labels that we make. The term means that the labels will adhere to a surface only when pressure is applied.

What is the difference between coated and uncoated material?

Coated materials are papers that have a glossy finish achieved during their manufacture. The coating process protects the inks against water damage. Uncoated materials have more of a matte finish and will absorb the inks printed on the paper, and make them appear slightly flat.

How do I find out what the best material is for my application?

One of our experienced Account Managers would be happy to advise the right material for your application as part of an expert consultation.

Each application has different challenges, and important considerations include; what the label is being applied to, how long do you want it to stay on, is it being applied in below freezing conditions, will it go into freezing conditions after application, is the label going outdoors and subject to UV sunlight, will it be subjected to harsh conditions such as cleaning solvents, is it being placed on a flat, smooth surface, or small diameter curved surfaces?

 

 

What adhesive should I use?

One of our experienced Account Managers would be happy to advise the right material for your application as part of an expert consultation.

Choosing the correct adhesive is very important and we offer a wide range of adhesives to suit most applications. Learn more about adhesives or contact us to arrange an expert consultation.

 

 

Can you print variable data?

One of our experienced Account Managers would be happy to advise the right material for your application as part of an expert consultation.

Yes we can print sequential numbering, barcodes, QR codes and other variable data.

 
 
 

 

Do you print stickers on a roll?

One of our experienced Account Managers would be happy to advise the right material for your application as part of an expert consultation.

Yes we can print sequential numbering, barcodes, QR codes and other variable data.

Yes, we offer custom roll labels. Currently, we offer them in clear, circle, oval, die cut, rounded corner, square, and rectangle along with a variety of sheet options.
 

 

Are your labels weatherproof?

One of our experienced Account Managers would be happy to advise the right material for your application as part of an expert consultation.

Yes we can print sequential numbering, barcodes, QR codes and other variable data.

  • Yes, our custom labels feature a laminate that makes them waterproof and resistant to sunlight. They’ll hold up great even in a dishwasher. Related FAQ: What kind of finish do your labels have?
 

 

ORDERING FAQ’S

Do you have a minimum order quantity?

Our flexible mix of digital and flexo print technologies means that in theory, we can print from one label to one million.

One of our expert Account Managers would be happy to discuss your specific label requirements and determine a solution that’s right for you.

What is your turnaround time?

I need help with designing my labels, can you assist?

GENERAL FAQ’S

How should I store my labels?

Labels should be stored at a temperature of 25°C ±2 and a relative humidity of 50% ±5. Store them in original packaging and away from direct sunlight. Rolls of labels should be stored horizontally, not vertically.

What are QR Codes?

QR codes (quick response codes) are small codes that are scannable by mobiles in order to provide consumers with instant access to content. QR codes can be linked to websites, special offers and promotions, interactive experiences, apps, exclusive content like videos, product information, and more. Try scanning the one below with one of the mainly freely available QR code scanner apps.

My industry needs to adhere to high quality control standards, can you help me with compliance?

Our comprehensive quality management system and certifications cover a range of quality control standards.

We make labels for a variety of industries with stringent requirements including pharmaceuticals, chemicals,direct food contact and more. We’d be happy to discuss your specific needs with you, please contact us.

Thermal labels FAQ’S

What is the difference between Direct Thermal and Thermal Transfer Printing?

Thermal printing is the ability to overprint variable information to a label such as a use by date, a price, or a batch code. There are two thermal printing methods; direct thermal and thermal transfer.

Each method uses a thermal print head that applies heat to the surface being marked. Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials.

No ribbon is used in direct thermal printing, which creates the image directly on the printed material. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material. Special label materials are required for both types, see our thermal labels page for more information.

Which is better, thermal transfer or thermal direct?

It depends on the application. Direct thermal is normally used for short term labels, such as shipping labels and food labels at the deli. Direct thermal material is sensitive to UV light and will change colour in the sun or under fluorescent lights.

Thermal transfer is normally used for labels that need to last longer, such as retail labels, product ID codes, date and batch coding, or for durable applications like chemicals. Thermal transfer labels will not discolour in UV light.

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